Upon arriving at a customer’s location, a technician is informed that if the problem is not resolved,
the technician’s company’s contract will not be renewed and that a competitor will get the contract.
Which of the following actions should the technician take?

A.
Assure the customer that the technician will attempt to resolve the problem satisfactorily as is
done with all customers.

B.
Inform the customer that the technician has no doubts about the ability to resolve the problem
but that the customer should contact the competitor if the customer has doubts.

C.
Assure the customer that the technician will resolve the problem in a shorter time period than
the competitor.

D.
Inform the customer that the technician is not intimidated and that the customer should attempt
to resolve the problem alone.