While working at a customer’s home the Certkiller .com technician’s cellular phone rings. He notes
by the cell phone number that it is a personal call. From the options below how do you suggest the
Certkiller .com technician should handle the incoming call?

A.
Reply to the call by sending a text message.

B.
Answer the call and speak as briefly as possible.

C.
Tell the customer that the call has to be answered.

D.
Ignore the call and let the voicemail answer the call.