You are working as a technician at Certkiller .com. All Certkiller .com’s computers run Windows
XP. A user calls you to ask how he should disconnect his external USB hard drive. Which of the
following should you advice the user to do FIRST?

A.
Eject the storage device using the Safely Remove Hardware icon.

B.
Power down the storage device mechanically.

C.
Unplug the storage device with a fluid motion.

D.
Power down the laptop before disconnecting the storage device.