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What should the technician do next?

A Certkiller .com technician thinks that he understand the problem that customer took a
considerable time to explain to him. What should the technician do next?

PrepAway - Latest Free Exam Questions & Answers

A.
Ask the customer to repeat what he just said.

B.
Try to fix the problem.

C.
Ask the customer to put the problem in fewer words.

D.
Restate the problem back to the customer.


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