A network technician has detected duplicate IP addresses on the network. After testing the behavior of rogue DHCP servers, the technician believes that the issue is
related to an unauthorized home router. Which of the following should the technician do NEXT in the troubleshooting methodology?
Document the findings and action taken.
Establish a plan to locate the rogue DHCP server.
Remove the rogue DHCP server from the network.
Identify the root cause of the problem.
By testing the behavior of rogue DHCP servers and determining that the issue is related to an unauthorized home router, the technician has completed the third step
in the 7-step troubleshooting process. The next step is to establish a plan of action to resolve the problem and identify potential effects. Establishing a plan to locate
the rogue DHCP server meets the requirements of this step.
1. Identify the problem.
Determine if anything has changed.
2. Establish a theory of probable cause.
Question the obvious.
3. Test the theory to determine cause:
When the theory is confirmed, determine the next steps to resolve the problem.
If theory is not confirmed, re-establish a new theory or escalate.
4. Establish a plan of action to resolve the problem and identify potential effects.
5. Implement the solution or escalate as necessary.
6. Verify full system functionality and if applicable implement preventive measures.
7. Document findings, actions, and outcomes.