When a client calls and describes a problem with a computer not being able to reach the Internet, in which of the following places of the OSI model would a
technician begin troubleshooting?
The bottom layer of the OSI reference model is Layer 1, the physical layer.
The physical layer is the layer that defines the hardware elements of a network.
These elements include:
Network Interface Cards
The type of signals used for data transmissions
When troubleshooting a network connectivity issue, the first thing you would check is the computer’s network cabling, the network card etc. In other words, the
computer’s physical connection to the network.