A service provider is unable to maintain connectivity to several remote sites at predetermined speeds. The service provider could be in violation of the:

A.
MLA.

B.
SLA.

C.
SOW.

D.
MOU.

Explanation:
SLA stands for Service Level Agreement. This is a common document in business used to define a minimum standard of service that a customer can expect from a
supplier. SLA’s are particularly common in the I.T. sector where a service provider is offering a service to a customer. As a customer, you want your hosted services
and Internet or WAN connections to be available all the time. SLAs often guarantee 99.9% uptime for a service.
In this question, the service provider is providing WAN links to remote sites with a guaranteed bandwidth on the WAN links. A failure to maintain the connectivity to
the remote sites would be a violation of the Service Level Agreement (SLA).