Scenario:
A Desktop OS machine is unresponsive. The user connected to the machine was in the process of
creating a very large presentation using Microsoft PowerPoint. The presentation had NOT been
saved prior to the machine becoming unresponsive. What should a Citrix Administrator do to
resolve this issue while preventing data loss?
A.
Migrate the Desktop OS machine to a different host.
B.
Restart the Desktop OS machine from Citrix Studio.
C.
Move the target device to another Provisioning Services server.
D.
Use Citrix Director to locate and terminate any rogue processes.
Could A also be an option? It seems more risky as the migration process can fail and then you might not get away without a reboot…
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I don’t think so. The memory state of the desktop will be migrated to the new host resulting in the same problem. If a host failure is the cause, it might work.
Strange question. How will you find a rogue process and wil Powerpoint recover from killing it ? Turn on the Auto save option of Office !
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Correct. Not sure if it’s only my lab but apparently a migration would “break” the VM and to bring it back online you end up restarting it anyway… so, you can’t migrate, you can’t restart, the machine is already booted from the vDisk… only option left is to try and understand what has caused the VM to become unresponsive and I guess having a look at it through Citrix Director could help identify the issue in an attempt to make it available again.
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