In the Cisco Unified Contact Center Enterprise solution, it is possible to double count calls based
on the way calls are routed. Which two events require the use of a different call type to prevent
double counting calls in reports? (Choose two.)

A.
The routing script logic transfers the call to a different routing script.

B.
Supervisor / emergency assist scripts are used.

C.
An available agent walks away from a desk and the caller receives reroute on ring-no-answer
call treatment.

D.
The caller selects the option to transfer to voice mail while in queue.

E.
A routing script queues a call to more than one skill group.