In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports
created in the Unified IP IVR 4.0(x)?

A.
CTI route points and CTI ports are created and associated to the IP IVR user in Cisco Unified
Communications Manager Administration prior to configuring the CTI route points in the IP IVR in
the CRS Administration menu.

B.
CTI route points and CTI ports are created from the CRS Administration menu. The CRS
Administration will automatically create and associate the CTI route points and CTI ports in Unified
Communications Manager.

C.
CTI route points and CTI ports are created from the CRS Administration first and then the CTI
route points and CTI ports are associated to the correct user using Unified Communications
Manager Administration manually.

D.
CTI route points and CTI ports can either be created from the CRS Administration menu or from
the Cisco Unified Communications Manager Administration as long as the CTI route points and
CTI ports are associated to the correct IP IVR user profile.