In the common ground upgrade method of the Cisco Unified Contact Center Enterprise, the Cisco
Unified Communications Manager was upgraded to 8.0(1) first. The Peripheral Gateway CTI route
points are not registering with the Cisco Unified Communications Manager after the upgrade.
What can be done to fix this issue?

A.
Rerun ICM Setup to reload the JTAPI Gateway process on the Peripheral Gateway.

B.
Reboot the Peripheral Gateway to force an update of the CTI route point JTAPI associations.

C.
Remove the CTI route points from the JTAPI user association for the PG user and reinsert
them in the Cisco Unified Communications Manager.

D.
Redownload the JTAPI plug-in for the Peripheral Gateway from the Cisco Unified
Communications Manager.