how are CTI route points and CTI ports created in the Unified IP IVR 4.0(x)?
In the Cisco Unified Contact Center Enterprise solution, how are CTI route points and CTI ports
created in the Unified IP IVR 4.0(x)?
Which type of call will be delivered to the next available agent?
There are 20 agents in the Sales skill group and 10 agents in the Customer Service skill group. All
agents are currently busy handling customer calls. All agents are also members of both the Sales
and Customer Service skill groups. Sales has 10 calls in queue, each with a priority of 5, and two
calls in queue with a priority of 4. Customer Service has five calls in queue, each with a priority of
3. Which type of call will be delivered to the next available agent?
Which statement best describes how you would configure the supervisory assist function for all of the agents?
A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle
supervisor assist calls from all agents, but do not take customer calls. Which statement best
describes how you would configure the supervisory assist function for all of the agents?
which of the following will not occur?
In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral
Gateway fails, which of the following will not occur?
which Microsoft SQL Server Agent rights setting is not allowed on the server local Security Policy Settings?
In the Cisco Unified ICM database servers, which Microsoft SQL Server Agent rights setting is not
allowed on the server local Security Policy Settings?
what is the first step to create a new CTI route point to be associated with a JTAPI user?
In the Cisco Unified Communications Manager 4.1(x), what is the first step to create a new CTI
route point to be associated with a JTAPI user?
Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?
Which Cisco Unified ICM ConfigManager tool is used to enable Expanded Call Context variables?
Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within the branche
Which Cisco Unified Contact Center Enterprise Script node is used to capture call flow data within
the branches of the script and show the count in a report?
What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?
What is the purpose of the Call Tracer function of the Cisco Unified ICM Script Editor?
how is the return on no answer configured for agents?
When configuring the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, how is
the return on no answer configured for agents?