What can administrative scripts be used for?
The Cisco ICM platform provides routing and administrative scripts. What can administrative
scripts be used for?
how is the supervisor brought into the call?
how is the supervisor brought into the call?
What will this script do if the caller entered digits are invalid?
The Cisco Unified ICM call routing script can access an external database for routing or CTI data.
In this script, the DB Lookup node is used to access a CustDB to look up the customer by the
caller entered digits associated with the call.
What will this script do if the caller entered digits are invalid?