In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the required
Network VRU type?

The Cisco Unified ICM 7.2 implementation may require high-priority addressing on the servers if
QoS marking is performed at the network edge. Which of the following servers require high-priority
addresses identified on the visible network?

When installing Microsoft SQL Server for the Cisco Unified Contact Center Enterprise 7.0 release,
which of the following settings is required for TempDB?

Which Cisco Unified ICM Peripheral Gateway process and network connection is used to provide
synchronous state transfer between a pair of duplex Peripheral Gateways?

In order for the Cisco Unified ICM platform to provide reports on all the ICM routed calls handled
by agents on their extension, how must the ICM routing script be designed?

In a Cisco Unified ICM routing script, what is the best way to assign a sales call a higher priority in
the system?

In a Cisco Unified Contact Center Enterprise deployment, the following have been created in the
Cisco Unified Communications Manager:
There are two partitions:
UCCE – Contains CTI route points and agent phone DNs
INTERNAL – Contains CTI ports
There are three calling search spaces:
GW_CSS – Contains UCCE partition
CTI_CSS – Contains UCCE partition
AG_CSS – Contains UCCE and INTERNAL partitions
In this configuration, PSTN calls to CTI route points are failing to get into the Cisco Unified IP IVR
for queuing treatment. Internal calls from agent phone to CTI route points get queuing treatment.
What needs to be changed in the Cisco Unified Communications Manager to fix this issue?

In a Cisco Unified Contact Center Enterprise deployment with IP IVR used for queuing, how is a
call moved from the queue to the agent?

In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, what is the impact to
reporting when an IP IVR fails?

In the Cisco Unified Contact Center Enterprise deployment, what is the correct order to configure a
Cisco Unified Communications Manager Peripheral Gateway for use?