A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle
supervisor assist calls from all agents, but do not take customer calls. Which statement best
describes how you would configure the supervisory assist function for all of the agents?

A.
Define a dialed number for each agent team; create a routing script that uses the agent-toagent node branch to another agent-to-agent node if the primary supervisor is not available.

B.
Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node.

C.
Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node; branch to another agent-to-agent node if the primary supervisor is not available.

D.
Create a skill group to be used for supervisors; define a dialed number for each agent team;
create a routing script that routes the agent to the LAA Select node for the supervisor skill group.

E.
Create a skill group to be used for supervisors; define a dialed number for each agent skill
group; create a routing script that routes the agent to the LAA Select node for the supervisor skill
group.