In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents.

In this script and agent-to-agent node, how is the agent selected?

A.
The requested agent’s name is stored in the Caller Entered Digits field for the call, and the
system will select the agent by name.

B.
The requested agent’s login ID (number) is stored in the Caller Entered Digits field for the call,
and the system will select the agent by number.

C.
The requested agent must be logged in for the system to select that agent from Skill Group 1.

D.
The script is not valid, because the call is not at an agent, so the agent-to-agent node cannot
be used.