In the Cisco Unified Contact Center Enterprise solution with Cisco Unified IP IVR, how are service
levels set for reporting?

A.
at the Cisco Unified ICM Service in the Service Explorer tool

B.
systemwide in the ICM Enterprise ConfigManager tool as a default

C.
at the Cisco Unified ICM Call Type using the Call Type List tool

D.
at the Cisco Unified ICM Skill Group using the Skill Group Explorer tool

Explanation: