In the Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR, the Cisco Unified ICM
routing script can call an external IP IVR script to play queue music to callers. What is required for
the queue music played to callers in queue and be immediately transferred to the agent when the
agent becomes available?

A.
The VRU script name in the Cisco Unified ICM Network VRU script list must match the IP IVR
application script (.aef) name with the extension .aef.

B.
The VRU script list entry must be checked as interruptible.

C.
The VRU script list entry must be checked as overridable.

D.
The VRU script list entry timeout must be greater than the actual length of the WAV file for it to
be played properly.