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which of the following is the best answer?

Scenario
Mobile Telco
Please read this scenario prior to answering the Question. Mobile Telco is a mobile
telecommunications company formed through a series of mergers and acquisitions. They are yet to
fully integrate the customer service systems for the most recent acquisitions, and as result, customer
service has been a major concern for the Chief Technology Officer. Results for the last two quarters
have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have
fallen below the industry average. The Corporate Marketing group has published some new findings
about customer satisfaction. The customers appear to be switching to AirLight, a competitor,
because of superior customer service. Mobile Telco actually has better coverage in nearly all markets
than AirLight, and good roaming agreements that keep rates low for business travelers. But,
customer satisfaction has remained low. The Business Strategy group and the Enterprise
Architecture group have conducted a high-level project to develop the enterprise-wide strategic
plan. They have developed a business scenario which contains a good conceptual model of what
needs to be done, and also identifies the key requirements. This was used in preparing the proposal
presented to the Executive Council and the Corporate Board. The planning for the program has been
underway for several months. Mobile Telco has selected TOGAF 9 as the basis for its Enterprise
Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to
transition to a packaged Customer Service System. It is anticipated that the overall program will take
five years to complete, but there are some tactical projects that can commence immediately to
address the situation. The Executive Council has stated that the program should define specific
initiatives to enable each regional business unit to create an implementation of the Customer

Service System. The implementation must meet the needs of the business unit and still provide the
information needed to enable major improvements to the customer. Refer to the Mobile Telco
Scenario You are serving as the Lead Architect for the Performance and Integrity project of the
Customer Service System program. The project has been chartered to address the architecture(s)
required to support the Customer Service System from an infrastructure perspective. At the present
time, the project team is conducting an architecture development project that is focused on the
customer self-service capability, which was defined as part of the earlier strategic planning activities.
This capability will enable customers to access their accounts, pay bills, request account reviews, and
provision services from any web-enabled device. The project team has gathered information about
the self-service capability, developed a business scenario, and used the results to define an
Architecture Vision for achieving the capability. You have been asked to recommend the course of
action to complete the project. Based on TOGAF 9, which of the following is the best answer?

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A.
In the remaining architecture definition phases, the project team should map out the capability in
the Technology domain. In Phases E and F, the capability should be broken down into a set of
Solution Building Blocks that define the Target Architecture. Where possible, the Solution Building
Blocks should be drawn from the Architecture Repository. The completed Architecture Definition
Document and the Implementation and Migration Plan will be submitted for approval. Upon
approval, the architecture team will conduct Compliance Assessments to ensure that the Target
Architecture is properly implemented.

B.
In the remaining architecture definition phases, the project team should map out the capability
across the Business, Information Systems, and Technology domains. In Phases E and F, the capability
should be broken down into a set of increments that are sequenced into Transition Architectures
that will lead to the realization of the Target Architecture. The resulting Solution Building Blocks will
then provide the basis for the capability increment solutions. The completed Architecture Definition
Document and the implementation end Migration Plan will be submitted for approval. Upon
approval, the architecture team will oversee the implementation process through monitoring
Architecture Contracts and by conducting Compliance Assessments.

C.
In the remaining architecture definition phases, the project team should map out the capability
across the Business, Information Systems, and Technology domains. In Ftiases E and F, the capability
should be broken down into a set of increments that define the Target Architecture. The resulting
Solution Building Blocks will provide the basis for tne capability increment solutions. The completed
Architecture Definition Document and the Implementation and Migration Plan will be submitted for
approval. Upon approval, the architecture team will oversee the implementation process through
monitoring Architecture Contracts and by conducting Compliance Assessments.

D.
The remaining architecture definition work should be focused en mapping out the technology and
infrastructure capability in the Technology domain. In Phases E and F, the capability should be
broken down into a set of Solution Building Blocks that will be implemented to realize the Target
Architecture. The Solution Building Blocks will provide the basis for the completed Architecture
Definition Document that will be submitted for approval. Upon approval, the implementation team
will conduct Compliance Assessments to ensure that the self-service capability is compliant with the
overall Enterprise Architecture.

8 Comments on “which of the following is the best answer?

  1. Yuri says:

    I agree too with B, and I got a question. Do you know why in this identic question is reported the exact answer is D?

    I took from two files called gratisexam.com-The-Open-Group.Certkiller.OG0-093.v2015-04-05.by.Bryan.151q and gratisexam.com-The-Open-Group.Exact-Exams.OG0-093.v2014-06-19.by.Javier.50q.

    Here’s the question. A the end of the possible answers, there’s no explanation…

    QUESTION 48

    Scenario: Mobile Telco

    Please read this scenario prior to answering the question

    Mobile Telco is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average.

    The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. Mobile Telco actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan.

    They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months. Mobile Telco has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation.

    The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.

    Refer to the Mobile Telco Scenario

    You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.

    The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.

    The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.

    You have been asked to recommend the course of action to complete the project.

    Based on TOGAF 9, which of the following is the best answer?

    A. In the remaining architecture definition phases, the project team should map out the capability in the Technology domain. In Phases E and F,the capability should be broken down into a set of Solution Building Blocks that define the Target Architecture. Where possible, the Solution Building Blocks should be drawn from the Architecture Repository.The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will conduct Compliance Assessments to ensure that the Target Architecture is properly implemented.

    B. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Phases E and F, the capability should be broken down into a set of increments that are sequenced into Transition Architectures that will lead to the realization of the Target Architecture. The resulting Solution Building Blocks will then provide the basis forthe capability increment solutions. The completed Architecture Definition Document and the implementation end Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.

    C. In the remaining architecture definition phases, the project team should map out the capability across the Business, Information Systems, and Technology domains. In Ftiases E and F, the capability should be broken down into a set of increments that define the Target Architecture. The resulting Solution Building Blocks will provide the basis for tne capability increment solutions. The completed Architecture Definition Document and the Implementation and Migration Plan will be submitted for approval. Upon approval, the architecture team will oversee the implementation process through monitoring Architecture Contracts and by conducting Compliance Assessments.

    D. The remaining architecture definition work should be focused en mapping out the technology and infrastructure capability in the Technology domain. In Phases E and F, the capability should be broken down into a set of Solution Building Blocks that will be implemented to realize the Target Architecture. The Solution Building Blocks will provide the basis for the completed Architecture Definition Document that will be submitted for approval. Upon approval, the implementation team will conduct Compliance Assessments to ensure that the self-service capability is compliant with the overall Enterprise Architecture.

    Correct Answer: D
    Section: (none)
    Explanation

    Explanation/Reference:

    Explanation:




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  2. Mayank says:

    B is wrong answer.

    “The project has been chartered to address the architecture(s)
    required to support the Customer Service System from an infrastructure perspective.”

    Infrastucture means only Technology phase. Now the answer should be between A and D.

    I will go with D because it talks about “In Phases E and F, the capability should be broken
    down into a set of Solution Building Blocks that will be implemented to realize the Target Architecture” however in option A it talks about defining an Target architecture for which we should Architecture building block not solution building block.




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    1. Sambit Kumar Mishra says:

      ” At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities.”

      => Customer Service System from an infrastructure perspective is chartered but customer self-service capability needs to go through capability architecture. ADM cycle needs iteration for capability now ( Strategic architecture iteration is completed)

      Answer: B




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