Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with the same names
and division headquarters as their predecessors.The lack of integration between the three divisions has increasingly caused problems in the handling of
customer and financial information. The inability to share information has resulted in lost opportunities to
leverage the synergies that should have been possible as a result of the merger. At present, each division
maintains its own applications. Despite an earlier initiative to install a common application to manage customer,
products, and claims information, each division has different ways of defining these core elements and has
customized the common application to the point where the ability to exchange information is difficult, costly, and
error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center software
suite, and document management system. Also the company has selected a single enterprise-wide customer
relationship management (CRM) application to consolidate information from several applications that exist
across the divisions. The application will be used by each of the divisions and accessed by third party partners
through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard confidential
customer information in a secure manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its charter is to
coordinate efforts between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture. The company has an
existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program. The CIO
has endorsed this choice with the full support of top management.
Refer to the Scenario
As part of the process for establishing the Enterprise Architecture department, you are developing a set of
architecture principles to guide the activities.
You need to recommend the best approach for this work.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for an enterprise architecture project team within a leading multinational
pharmaceutical and medical devices manufacturer. Its brands include numerous household names for
medications and first aid supplies.
The company has a long history of innovating new treatments for many common illnesses and diseases. Prior
to launching a new treatment, the company has to demonstrate Its effectiveness and safety in a set of clinical
trials that satisfy the regulatory requirements of the countries in the target markets. All clinical trials are
undertaken by its research laboratories, which employ over 10,000 people at separate facilities in the United
Kingdom, United States, Sweden, France, Canada, India, China and Japan. In addition to internal research and
development activities the company is also involved in publicly funded collaborative research projects, with
other industrial and academic partners.
The Enterprise Architecture group within the company has been engaged in an architecture development
project to create a secure networked collaboration system that will allow researchers at its product developmentlaboratories worldwide to share information about their clinical trials. This system will also connect with external
partners.
The Enterprise Architecture group within the company has been engaged in an architecture development
project to create a secure networked collaboration system that will allow researchers at its product development
laboratories worldwide to share information about their clinical trials. This system will also connect with external
partners.
The Enterprise Architecture group is a mature organization. They use the TOGAF 9 ADM with extensions
required to support current good manufacturing practices and good laboratory practices in their target markets.
Due to the highly sensitive nature of the information that is managed, special care was taken to ensure that
each architecture domain included an examination of the security and privacy issues that are relevant.
The Executive Vice President for Clinical Research is the sponsor of the Enterprise Architecture activity. She
has stated that the changes to the enterprise architecture for the new system will need to be rolled out in stages
on a regional basis that minimizes disruptions to ongoing clinical trials.
Refer to the Scenario
You have been asked to recommend the approach to identify the work packages that will be included in the
Transition Architecture(s).
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
Your role is that of the Lead Architect working for a government agency responsible for immigration, customs,
and border control. The agency was formed by consolidating several smaller government agencies. The
agency has established an Enterprise Architecture practice based on TOGAF 9. The CIO is the executive
sponsor and has appointed an EA steering team to oversee the practice.
There has been a considerable increase in security requirements and immigration service requests in recent
years, which have expanded the scope and size of the operations of the agency. As a result, the existing
Information Technology architecture no longer meets the required service levels. A significant Enterprise
Architecture (EA) initiative is in progress with the opal to improve customer responsiveness and satisfaction,
and improve the overall operational efficiency of the agency.
The current EA staff members were internal appointments based on a request from the EA steering team to
supply a number of suitable individuals for the EA effort. Collectively, they possess a broad range of IT and
business analysis skills. However, the CIO has expressed concern about the diverse range of experience within
the team. There is concern that the EA staff may be lacking in some of the critical skills that are required to
properly conduct EA activities. It had been assumed that any EA-related skill gaps would be overcome by onthe-job mentoring from the senior members of the EA staff. Each architect was expected to attend a TOGAF
training course and participate in other skill development activities.A recent review of the EA program revealed that many EA staff members, despite attending multi-day training
courses, were not proficient in analyzing or creating the models and artifacts required for their assigned
architecture projects. Stakeholders have observed errors and inconsistencies in artifacts and deliverables being
submitted for review.
Refer to the Scenario
The CIO has asked you to recommend a professional development plan for the EA staff in order to address the
findings raised in the recent review.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are working as a consultant to the Chief Architect at a government agency responsible for securing all
government communications and information systems. The agency has recently received funding for a program
that will upgrade the reliability and performance of its secure communication systems which provide real-time,
highly secure communication of voice, video, and message data to remote locations around the world.
The agency has an established enterprise architecture (EA) capability based on TOGAF 9. The Executive
Director of the agency is the sponsor of the EA capability.
Since reliable, high-performance, and secure communications are essential to preserving national security, the
Executive Director has placed more stringent requirements for the architecture for the upgraded system. It must
be able to provide assurance and verification of specific performance measures on the key services that are
most crucial for system operation. Focusing on these service-level details and specific measurements will allow
more stringent requirements to be enforced in service contracts. It will also provide a high degree of assurance
that necessary performance is being delivered and that notifications will occur if any critical service fails to
perform as required.
A portion of the program budget has been allocated to context a review of the EA. The scope of the review is to
evaluate the processes, content and governance of the EA capability to ensure that the higher target
performance and service levels required by the upgraded system can be achieved.
The Chief Architecture has noted that the core EA artifacts that have been used since TOGAF 9 was
introduced are not adequate to describe these new capabilities. The artifacts do not have explicit provisions for
defining the in-depth measurement requirements regarding specific services required for the system. She has
learned that certain services within the current system have service measurement implementations that match
some of the new requirements, but they are only used in a few areas.
Recent EA efforts at another national agency have produced generalized high-performance communication
system models to realize similar requirements in a critical defense system involving secure communications. It
is possible that these models may be useful for the upgrade program.
Refer to the ScenarioYou have been asked to make recommendations for tailoring the Architecture Content Metamodel to
accommodate the requirements of the upgraded system.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with the same names
and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling of
customer and financial information. The inability to share information has resulted in lost opportunities to
leverage the synergies that should have been possible as a result of the merger. At present, each division
maintains its own applications. Despite an earlier initiative to install a common application to manage customer,
products, and claims information, each division has different ways of defining these core elements and has
customized the common application to the point where the ability to exchange information is difficult, costly, and
error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center software
suite, and document management system. Also the company has selected a single enterprise-wide customer
relationship management (CRM) application to consolidate information from several applications that exist
across the divisions. The application will be used by each of the divisions and accessed by third party partners
through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard confidential
customer information in a secure manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its charter is to
coordinate efforts between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture. The company has an
existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program. The CIO
has endorsed this choice with the full support of top management.
Refer to the Scenario
[Note: You may need to refer to Chapter 35 of the reference text in order to answer this question.]
You have been asked to identify the most appropriate catalogs, matrices, and diagrams to support the next
iteration of Architecture development.Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with the same names
and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling of
customer and financial information. The inability to share information has resulted in lost opportunities to
“leverage the synergies” that had been intended when the company was formed. At present, each division
maintains its own applications. Despite an earlier initiative to install a common application to manage customer,
products, and claims Information, each division has different ways of defining these core elements and has
customized the common application to the point where the ability to exchange information is difficult, costly, and
error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center software
suite, and document management system. Also the company has selected a single enterprise-wide customer
relationship management (CRM) application to consolidate information from several applications that exist
across the divisions. The application will be used by each of the divisions and accessed by third party partners
through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard confidential
customer information in a secure manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its charter is to
coordinate efforts between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture. The company has an
existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program. The CIO
has endorsed this choice with the full support of top management.
Refer to the Scenario
In the Preliminary Phase you need to define suitable policies and ensure that the company has the appropriate
capability to address the concerns of the Corporate Board.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
Your role is consultant to the Lead Architect within a multinational semiconductor and software design
company. Its largest business is in processors, although it also designs system-on-a-chip infrastructure and
manufactures memory chips. A characteristic feature of its processors is their low electric power consumption,
which makes them particularly suitable for use In portable devices. As well as licensing its technology, the
company has several manufacturing divisions.
The company has a mature enterprise architecture practice and uses TOGAF 9 for the basis of its architecture
framework. In addition to the EA program, the company has a number of management frameworks in use,
including business planning, portfolio/project management, and operations management. The EA program is
sponsored by the CIO.
The company has defined a strategic architecture to improve its ability to meet customer demand and improve
its ability to manage its supply chain. The strategic architecture called for the consolidation of multiple
Enterprise Resource Planning (ERP) applications that have been operating independently in the divisions’
production facilities. The goal is to replace the functionality of the existing applications with a new ERP product
running as a single instance in the company’s primary data center.
Each division has completed the Architecture Definition documentation required to tailor and configure the
environment to meet its own specific manufacturing requirements.
The enterprise architects have analyzed the key corporate change attributes and implementation constraints. A
consolidated gap analysis has been completed which has identified the gaps across the Business, Data,
Application, and Technology domains. Based on the results of the gap analysis, the architects have reviewed
the requirements, dependencies and interoperability requirements needed to integrate the new ERP
environment into the existing environment. The architects have completed the Business Transformation
Readiness Assessment started in Phase A. Based on all of these factors they have produced a risk
assessment. They have also completed the Implementation and Migration Plan v0.1, the draft Architecture
Roadmap, and the Capability Assessment deliverables.
Because of the risks posed by the complexity of the current environment, it has been determined that a phased
approach is needed to implement the target architectures. The overall implementation process is estimated to
take several years.
Refer to the Scenario
You have been asked to recommend the next steps to prepare the final Implementation and Migration Plan.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the QuestionYour role is that of Lead Enterprise Architect within the staff headquarters of a large hotel chain. The chain
manages over 500 hotels across North America and Canada, with another 230 hotels internationally in the
United Kingdom, Europe, Australia and New Zealand. Unlike other hotel chains, which are often a mix of
company-owned and franchised units, each hotel in the chain is an independently owned and operated
franchise. Many of the hotels use the same internal IT systems that they used before they joined the franchise.
Until recently, the only requirement that has been placed on each hotel is that they use a standard financial
reporting system to report their financial results to the headquarters on a weekly basis.
The CEO of the chain has stated his concerns about the inefficiencies of the current approach and identified
the need to change. He has defined a new strategic vision that will enhance the business by providing its
franchisees new support services including worldwide reservations, global, national and regional marketing as
well as consolidated financial, logistics, and yield management. This strategy is part of the long-term
commitment to enhance the brand image and drive superior revenue for the chain. He has also stated that he
expects improved financial results by the end of the current fiscal year.
These changes will provide the chain with improved utilization of its capacity and more efficient operations. The
addition of a corporate-wide data warehouse will provide analytics that will enable the marketing group to
improve its ability to target advertising into key national and regional markets to improve yields.
The chain has a mature enterprise architecture practice based in its headquarters and uses TOGAF 9 as the
method and guiding framework. The CIO is the sponsor of the activity.
In planning this change, the Chief Architect engaged the services of a well-known consulting firm that
specializes in business strategy. An initial study has been conducted to identify the strategic changes needed to
implement the CEO’s vision. This recently completed with approval of a strategic architecture encompassing
the entire chain, including detailed requirements and recommendations.
Based on the recommendations from the initial study, the chain has taken the decision to adopt a packaged
suite of integrated applications that is tailored to the needs of the hospitality industry.
Refer to the scenario
You have been asked by the Chief Architect to propose the best approach for architecture development to
realize the CEO’s vision.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for the enterprise architecture team at a large multinational aerospace
and defense company. The company has grown rapidly by acquisition and has inherited numerous different
procurement processes and related IT systems. Several procurement processes have had problems related to
the timing of purchases, which has led to excess inventory. The Vice President in charge of Supply Chain
Management has made the decision to consolidate and reduce redundant procurement processes and
systems. The company will move to a “Just-in-time” procurement system so as to keep inventory costs low.
TOGAF 9 is used for internal Enterprise Architecture activities. This project is using an iterative approach for
executing the Architecture Development Method (ADM).
At present, there are no particularly useful architectural assets in the Architecture Repository that are related to
this initiative. All assets will need to be acquired, customized, or created from scratch. The company prefers to
implement commercial off the shelf package applications with little customization. The CIO, who is the project
sponsor, has stated that she is not concerned about preserving the existing procurement processes or
systems.
The architecture development project has completed the Preliminary Phase and has started a number of
iteration cycles to develop the Architecture. As a packaged application is being considered, the next iteration
will include both the Business and Application Architectures. Key stakeholder concerns that should be
addressed by these architectures include:
1. What groups of people should be involved in procurement-related business processes?
2. What are the overall lifetimes of the Request for Proposal and Purchase Order business objects?
3. What non-procurement applications will need to be integrated with any new procurement applications?Refer to the Scenario
[Note: You may need to refer to Chapter 35 of the reference text in order to answer this question.] You have
been asked to identify the most appropriate catalogs, matrices, and diagrams to support the next iteration of
Architecture development.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the Question
You are serving as the Lead Architect for a chain of convenience stores, operating as a franchise, which has
over 5000 retail outlets throughout the Asia-Pacific region. The stores operate 24 hours a day and 7 days a
week and rely on point-of-sale technology to manage their inventory.
Stores place all orders on-line. The back-office systems collect realtime data to support ordering and product
selection decisions including the tailoring of product assortment based on sales history, customer
demographics as well as the next day’s weather forecast. In many cases, several stores are located in
neighboring areas. This strategy makes distribution to each store cheaper, as well as making multiple deliveries
per day possible.
An Enterprise Architecture practice exists within the company, with the CEO and CIO as joint sponsors. They
have decided to adopt TOGAF 9 within the practice and the first project is to restructure the Enterprise
Architecture so that it can better accommodate the changing strategies within the company and also better
respond to changes in economic and technical environments.
The CIO has stated that the following issues need to be addressed in the restructuring:
The systems should be able to withstand any unforeseen disruptions which might affect day to day
operations. This is highly critical for ensuring high levels of customer satisfaction and maintaining and
growing revenue.
Dependencies between the application components, the application platform, and technology infrastructure
should be minimal and well defined. This will facilitate scalability and ease of enhancement of the serviceofferings.
The company is adopting the ARTS Operational Data Model and Data Warehouse Model from the National
Retail Federation. This will address past problems with data quality and inconsistent data.
To remain competitive, new products and promotions must undergo market trials and if these are
successful, deployed across the retail chain. Information systems must be able to manage changes and
updates without undue delays.
Refer to the Scenario
[Note: You should assume that the company has adopted the example set of principles that are listed and
defined in TOGAF, Section 23.6. You may need to refer to Chapter 23 of the reference text in order to answer
this question.]
You have been asked to identify the most relevant architecture principles for the current situation.
Based on TOGAF, which of the following is the best answer? [Note: The ordering of the principles listed in each
answer is not significant.]