You are using the IT BSC management tool to apply the practices of IT BSC to the IT function.
You want to perform the following functions:
-Deliver value
-Manage cost
-Manage risks
-Achieve intercompany synergies
Which process of the IT BSC Measurement tool will you use?

A.
Future Orientation

B.
Operational excellence

C.
Corporate contribution

D.
Customer Orientation

Explanation: