You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.

While viewing a Web page, a user was prompted to download a plug-in so that he can view the page correctly. Since installing the plug-in, the user cannot display any other Web pages correctly. The user restarted his computer to solve the problem, but it did not help.

The user needs his Web browser to work correctly.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

A.
Use the Add-In Manager to remove the plug-in.

B.
Use System Restore to restore the computer to a previous date and time.

C.
Use the Last Known Good Configuration option in the Windows Advanced Options menu.

D.
Use Device Driver Roll Back.