You are a desktop support technician for your company. A user reports that she is unable to install a new USB device on her Windows XP Professional computer. When she plugs the device into the computer, she is prompted to insert a driver disk. When she inserts the disk included with the device, Windows informs her that the device driver is not signed and will not be installed.

You confirm that the device is on the company’s list of approved peripheral hardware.

You need to ensure that the device can be installed.

What should you do?

A.
Instruct the user to install the device driver software prior to plugging the USB device into her computer.

B.
Instruct the user to run Windows Update prior to plugging the USB device into her computer.

C.
Log on to the computer by using a domain user account that has local Administrator privileges. Install the device and accept the warning about the device driver being unsigned.

D.
Use Remote Assistance to connect to the computer. Instruct the user to plug the device into the computer while you are connected.