You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of one Active Directory domain.

A remote user has a portable computer that runs Windows XP Professional. The user??s account is a member of the local Administrators group on his computer. The user just installed Windows XP Service Pack 2 (SP2) by using Automatic Updates.

Since installing SP2, the user cannot run some older applications on his computer. He needs to remove SP2, run the applications, save the information, and then reinstall SP2.

The user needs to return his computer to its state prior to the SP2 installation.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

A.
Use System Restore to restore the computer to a date before SP2 was installed.

B.
Use Add or Remove Programs in Control Panel to remove SP2.

C.
Use the Last Known Good Configuration option from the Windows Advanced Options menu.

D.
Use Device Driver Roll Back.