You are a desktop support technician for your company. All client computers were upgraded from Windows 2000 Professional to Windows XP Professional.

Two months later, a virus corrupts the operating system on one of the client computers. An administrator reformats the hard disk on the client computer and installs Windows XP Professional.

After the installation, the user reports that he cannot access his USB hard disk. The user says that he was able to access the USB hard disk during the two months after the operating system was upgraded. You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.

You need to enable the user to access his hard disk.

What should you do?

A.
Instruct the user to restart the computer by using the Last Known Good Configuration option.

B.
Instruct the user to use Device Manager to roll back the driver for the USB hard disk.

C.
Install the USB hard disk driver for Windows 2000 Professional.

D.
Instruct the user to use System Restore.