You work as a desktop support technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Domain.com employee named Clive Wilson works as a Sales representative and as such travels extensively. To this end Clive Wilson has been issued with a portable client computer named Certkiller -WS272 to enable him to connect to the company network while working away from the office. You have received instruction from the CIO to have certain files made available off line for a network user named Clive Wilson because his next assignment would take him to a location where there is no means of connecting to the Internet or the company network. You comply with the request.
In preparation for his trip, Clive Wilson connected to the network and edited files containing the documents that he required. After a few hours he disconnected from Domain.com and verified that the files he edited were still available, and placed Certkiller -WS272 in Hibernation mode.
After a successful sales trip, Clive Wilson hibernate Certkiller -WS272 and head back to the office. At the Office Clive Wilson connects to the Domain.com network and wake up Certkiller -WS272. Then he discovered that Certkiller -WS272 shows he is offline even when saving and closing all the files. Clive Wilson wants Certkiller -WS272 to be online and asks you to address his problem.
What should you do?

A.
Configure Certkiller -WS272 to enter Standby mode not Hibernate mode.

B.
In Windows Explorer click the Refresh button.

C.
Certkiller -WS272 must be hibernated again and disconnected from Domain.com, booted up and reconnected to Domain.com

D.
The offline files should be synchronized manually.

E.
Use the synchronization tool and check the synchronization schedule.

Explanation:
In order to have the files synchronized and come online you must first meet three conditions:
1. No files should be open from a folder to which you want to reconnect.
2. No offline files should have been modified while the user was offline 3. The network link speed cannot be considered slow at all.
In this case the offline files were modified and therefore it should be synchronized before being allowed online again. Working offline means that you will be working with offline files until they are all synchronized. Synchronizing the offline files manually will address the problem.
Incorrect Answers:
A: Configuring Certkiller -WS272 to enter Standby mode or Hibernation mode is irrelevant in this case because it is not one of the three conditions that should be met when modified offline files are allowed online again.
B: Refreshing the Windows Explorer will not allow Clive Wilson to be back online because it will not result in synchronizing the offline files which is a condition that should be met before an offline file that was modified will the user was offline to be able to get online again.
C: Waking up Certkiller -WS272 before reconnecting to the Domain.com network will not enable Clive Wilson to reconnect to the network if the conditions were not met.
E: The Synchronization tool only allows you to synchronize items and configure how they are synchronized. This option is therefore partly correct, but you should synchronize the offline files and not check the synchronization schedule.
Reference:
Brian Barber, Chad Todd, Norris L. Johnson, Jr., & Robert J. Shimonski, Configuring and Troubleshooting Windows XP Professional, Syngress Publishing, Rockland MA, 2001, p. 623.