You work as a desktop technician at Domain.com. The Domain.com network consists of a single Active Directory domain named Domain.com. All servers on the Domain.com network run Windows 2000 Server.
Domain.com consists of a Desktop support team which you are part of. A Domain.com customer named Rory Allen has contact you. Rory Allen cannot boot his computer. During the startup of Windows XP Professional the screen goes blank. Rory Allen has recently replaced his video adapter. He also said that he was prompt for a driver; he installed files from the Internet.
What should he do?

A.
Boot the system in Enable VGA Mode and install the appropriate video adapter driver.

B.
Boot the computer using the Last Known Good Configuration.

C.
Boot the computer in Safe Mode and use the Device Manager to roll back the video adapter driver.

D.
Boot the system in Safe Mode and install the appropriate video adapter driver.

Explanation:
Rory Allen needs to install the correct video driver, either in Safe Mode or by booting using the Enable VGA mode.
Incorrect answers:
B: Rory Allen has replaced the video adapter. He cannot go to the Last Known Good Configuration. It will not rectify the video adapter.
C: Rory Allen has replaced the video adapter. He cannot use the roll back.