You are a desktop support technician for your company.

A user calls to ask you to take control of her computer by using Remote Assistance. She sends you an e-mail request for remote assistance by using Remote Assistance. You attempt to connect to her computer, but you cannot make the connection.

What are possible causes of the problem? (Choose all that apply.)

A.
Your computer does not run Windows XP Professional or Windows XP Home Edition.

B.
The user’s computer does not run Windows XP Professional or Windows XP Home Edition.

C.
The user restarted her computer after she sent the e-mail request.

D.
The password for Remote Assistance is incorrect.

E.
The amount of time allowed for Remote Assistance has elapsed.