You are a desktop support technician for your company. All client computers run Windows XP Professional.
A remote user has a portable computer that runs Windows XP Professional. The user’s account is a member of the local Administrators group on his computer. The user wants to install Windows XP Service Pack 2 (SP2) and wants to know which installation options are available.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

A.
Install SP2 from Windows Update.

B.
Download SP2 from an official Microsoft FTP server.

C.
Order SP2 from Microsoft on a product CD.

D.
Install Windows XP from a product CD that includes SP2.