Scenario
Please read this scenario prior to answering the question
You are serving as the Lead Architect for an insurance company, which has been formed through the merger of
three previously independent companies. The company now consists of three divisions with the same names
and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling of
customer and financial information. The inability to share information has resulted in lost opportunities to
leverage the synergies that should have been possible as a result of the merger. At present, each division
maintains its own applications. Despite an earlier initiative to install a common application to manage customer,
products, and claims information, each division has different ways of defining these core elements and has
customized the common application to the point where the ability to exchange information is difficult, costly, and
error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center software
suite, and document management system. Also the company has selected a single enterprise-wide customer
relationship management (CRM) application to consolidate information from several applications that exist
across the divisions. The application will be used by each of the divisions and accessed by third party partners
through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard confidential
customer information in a secure manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company expands its
online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its charter is to
coordinate efforts between the implementation team and the migration teams in each division. The CIO has
also formed a cross-functional Architecture Board to oversee and govern the architecture. The company has an
existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program. The CIO
has endorsed this choice with the full support of top management.
Refer to the Scenario
As part of the process for establishing the Enterprise Architecture department, you are developing a set of
architecture principles to guide the activities.
You need to recommend the best approach for this work.
Based on TOGAF, which of the following is the best answer?

A.
You would review the mission statements for the company and its divisions, together with the corporate
business goals and business drivers. Based on that review, you would work closely with the key
stakeholders and the Architecture Board to define the architecture principles. You would ensure that they
actively promote the alignment of IT with the corporate business strategies. You would then hold review
meetings with the relevant stakeholders, including senior management, ensuring their support.

B.
You would gather information from credible industry sources in the insurance business. Based on that
information, you would assess current trends and apply them to defining a set of principles that embody
best practices. You would select architecture principles that do not conflict with each other and that should
be stable. You would ensure that all the principles are realistic and avoid including principles that are too
obvious.

C.
You would analyze the mission statements for the company and each of its divisions, together with the
corporate business goals. Based on that analysis, you would define a set of architecture principles and
review them with the CIO. When developing the principles you would ensure that they actively promote the
alignment of IT with the business strategies and initiatives of the company. You would then seek the
endorsement of the CIO and senior management.

D.
You would define a set of principles that support the preferred best practices embodied in the Enterprise
Architecture department charter. You would publish the principles on the corporate intranet to ensure
widespread acceptance and compliance. You would then schedule regular periodic ComplianceAssessments with each of the divisions to check that they have made satisfactory progress toward meeting
the objectives and conditions embodied in the principles.