A user complains the printer suddenly stopped printing. Other users in the office can still print to
the same printer. A technician notices several print jobs are waiting in the print queue on the users
PC. Which of the following would be the FIRST step to resolve this issue?

A.
Reboot the users PC. After it restarts send a test print.

B.
Cancel the jobs in the print queue on the users PC. After they are cleared send a test print.

C.
Delete the print queue on the users PC and install it again. After installation send a test print.

D.
Install the latest print driver on the users PC using a different port. After installation send a test
print.