Which of the following is a good communication practice for a technician to use when explaining
the cause of a device failure to a client?

A.
Go into great detail about the failed components role in the print process.

B.
Speak clearly using appropriate terminology and examples if required.

C.
Do not confuse the client with explanations; just let them know it is fixed.

D.
Use highly technical terms so that the client wil know you are adequately trained.