A technician is onsite working on an MFD and calls technical support for assistance. The technical
support asks the technician for the device details. Which of the following would be the BEST
response?

A.
Reply with the units asset tag number, model and a description of the failure.

B.
Reply that it is some sort of printer or scanner on a shelf in the clients mail room.

C.
Reply that the fax is not working and that you need help to get it running again.

D.
Reply with the manufacturers name, model number and serial number.