A customer has a deadline to print a large job and their printer requires parts which will not arrive
in time. They are very frustrated with the technician and the printer. Which of the following is the
BEST response?

A.
Explain the part wil be arriving the next day and the unit will be serviced at that time.

B.
Explain there is nothing else that can be done and the customer wil have to deal with it.

C.
Explain that there are other customers who also need attention and the schedule cannot be
changed.

D.
Empathize with the customers situation and suggest rerouting this job in order to meet the
deadline.