A customer is unable to print to one network device but can print to other devices on their network.
The technician discovers that no one in the office can print to the device but the device shows
ready and print jobs are sitting in the users print queue. Which of the following is the next
troubleshooting step?

A.
Test the device connectivity.

B.
Reload the local device driver.

C.
Update the device firmware.

D.
Reload the computer operating system.