A technician receives a call from a client who is having a repeat issue with a copier. The client is
upset and demands that the technician come out and fix the issue. The technician was not the
original technician to work on this issue but is aware of the problems it has had. Which of the
following should the technician do to address this issue?

A.
Reassure the client that the problem wil be fixed quickly and apologize for the inconvenience.

B.
Ask the client to call back when they are not as upset, and then the technician would be glad to
help them.

C.
Take the clients information and ask the client if they can be called back after you check into
the situation, giving them an estimate on when to expect your call.

D.
Give the client the phone number of the original technician and asked them to call this
technician since you are not involved in this problem.