When calculating the cost of quality (COQ) for a product or service, money spent for cost of
conformance would include the areas of:
A.
training, testing, and warranty work.
B.
equipment, rework, and scrap.
C.
training, document processes, and inspections.
D.
inspections, rework, and warranty work.
Elements of Cost of Quality
CoQ comprises of:
External Failure Costs. These are associated with problems found in the product or service after the customer has received it. For Inspection
example, technical support calls, investigation of customer complaints, product refunds and recalls, lost customer goodwill, warranty costs, and liability costs.
Internal Failure Costs. These are associated with defects that have been found before giving the product or service to the customer. For example, bug fixes, regression testing, wasted resource time, and rework.
Appraisal Costs. These are associated with finding quality problems. For example, inspection, testing, and audits.
Prevention Costs. These are activities that are performed to prevent poor quality. For example, process reviews, quality improvement team, training, usability analysis, and collecting requirements.
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should be D, see page 235of the guide
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Cost of Conformance include cost of quality planning ,quality control and quality assurance i.e. training ,QC systems etc.
Cost of Non conformance include cost to Rework ,or processes that are non compliant, costs of warranty work and waste and loss of reputation.
So the answer is C .
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Cost Of Quality – The total cost incurred by not preventing failures. This include rework by project team, warranty, lost business etc.
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