Which of the following reports should an IS auditor use to check compliance with a service level
agreement’s (SLA) requirement for uptime?

A.
Utilization reports

B.
Hardware error reports

C.
System logs

D.
Availability reports

Explanation:
IS inactivity, such as downtime, is addressed by availability reports. These reports provide the time
periods during which the computer was available for utilization by users or other processes.
Utilization reports document the use of computer equipment, and can be used by management to
predict how/where/when resources are required. Hardware error reports provide information to aid
in detecting hardware failures and initiating corrective action. System logs are a recording of the
system’s activities.