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The contract should require that:

An organization has contracted with a vendor for a turnkey solution for their electronic toll collection
system (ETCS). The vendor has provided its proprietary application software as part of the solution.
The contract should require that:

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A.
a backup server be available to run ETCS operations with up-to-date data.

B.
a backup server be loaded with all the relevant software and data.

C.
the systems staff of the organization be trained to handle any event.

D.
source code of the ETCS application be placed in escrow.

Explanation:
Whenever proprietary application software is purchased, the contract should provide for a source
code agreement. This will ensure that the purchasing company will have the opportunity to modify
the software should the vendor cease to be in business.Having a backup server with current data
and staff training is critical but not as critical as ensuring the availability of the source code.


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