The GREATEST benefit in implementing an expert system is the:

A.
capturing of the knowledge and experience of individuals in an organization.

B.
sharing of knowledge in a central repository.

C.
enhancement of personnel productivity and performance.

D.
reduction of employee turnover in key departments.

Explanation:
The basis for an expert system is the capture and recording of the knowledge and experience of
individuals in an organization. Coding and entering the knowledge in a central repository, shareable
within the enterprise, is a means of facilitating the expert system. Enhancing personnel productivity
and performance is a benefit; however, it is not as important as capturing the knowledge and
experience. Employee turnover is not necessarily affected by an expert system.