A customer has told a technician about a problem they are having with their computer. The
technician is still unclear about what problem the customer is having. Which of the following steps
should the technician take FIRST?

A.
Look at the computer, and try to diagnose the problem using any error messages.

B.
Advise the customer to take a computer training course so that they may communicate the
issue in a clearer way.

C.
Ask the customer to explain the problem again, and ask pertinent questions about the problem.

D.
Tell the customer that the technician cannot understand them and tell them that they are not
using the correct terminology.