You are working as a technician at Certkiller .com. You are asked to investigate a problem with the
network. The request falls out of the scope of service that you as a technician provide. Which of
the following actions should you take?

A.
Tell the user that what is requested is not the technician’s job but try to fix the problem anyway.

B.
Assist the user to find the appropriate channels to resolve the problem.

C.
Tell the user that the problem should be reported to someone else.

D.
Explain to the user that the problem will be fixed soon and then proceed with the technician’s
assigned work.

Explanation:
You should never do anything outside your scope, not even just to be a nice guy. If something
goes wrong you’ll be blamed AND your employer does not want to pay your salary for doing tasks
outside what he gets paid for.