A technician is asked by a user to fix a problem with the network. The request falls out of the
scope of service that the technician provides. Which of the following actions should the technician
take?

A.
Tell the user that what is requested is not the technician’s job but try to fix the problem anyway.

B.
Assist the user to find the appropriate channels to resolve the problem.

C.
Tell the user that the problem should be reported to someone else.

D.
Explain to the user that the problem will be fixed soon and then proceed with the technician’s
assigned work.