You are working as a technician at Certkiller .com. A user has recently purchased a new laptop
with internal wireless capability and is reporting that he is unable to connect to any wireless
networks. He has tried the WLAN at the office, at home and at a friends house, all failed. A
technician should FIRST determine whether the laptop has

A.
Windows XP Service Pack 2 installed.

B.
a hardware switch that activates/deactivates the wireless antenna.

C.
a working IEEE/Firewire port.

D.
a PCMCIA modem installed.

Explanation:
Many laptops with WLAN capability has a switch that turns of the wireless antenna in order to suit
in situations where a low radiation or low battery consumption is preferred.