A technician is fixing a computer that is running slowly and locking up. The technician identifies the
problem as spyware and viruses on the computer. Which of the following actions should the
technician take FIRST?

A.
Wipe the customers hard drive and re-install the operating system.

B.
Install a copy of the technicians personal anti-spyware and anti-virus software.

C.
Inform the customer about the problem and suggest purchasing anti-spyware and anti-virus
software from a vendor.

D.
Download freeware and install the freeware on the customers computer which will fix some but
not all of the problems.