A technician is on a service call and receives an urgent page. Which of the following actions
should the technician take?

A.
Politely ask to be excused; return the call, and after determining that the call is not urgent,
resume work.

B.
Tell the customer that you have an emergency; return the call, and after determining the call is
not urgent, finish the conversation before resuming work.

C.
Return the call and talk with the caller while continuing to work.

D.
Leave the site to investigate the details of the situation.