When a Service Level Agreement (SLA) is created, two different types of calendars can be used: an
Applies To calendar or a Calculation calendar. Which statement is valid?

A.
The Applies To calendar is used when SLAs are applied to other SLAs.

B.
The Applies To calendar specifies the business hours for a particular shift for an organization.

C.
When both calendar types are left blank, time and shifts are both used as record matching
criteria.

D.
The Calculation calendar determines valid values based on a defined SQL query specified by the
creator.