A competitor claims that their product contains pre-built escalations and notifications that allows proper monitoring of service levels.
What should a solution advisor do when a customer is considering such a solution?
Dispute the vendor’s claims that these pre-built escalations and notification even exist.
Inform the customer that service level management is an unimportant component in IBMMaximo Asset Management (IMAM).
Inform the customer that all vendors have the same pre-built escalations and notifications incorporated in their products.
Inform the customer that IMAM also includes pre-built escalations and notification that can be configured to meet their specific requirements.