You manage client computing devices for a company. Office 365 was recently deployed for all
employees in the sales department. Company policy requires the installation of Office 365 ProPlus
on all new client computing devices for sales department employees.
The company recently purchased Surface Pro 2 devices for all sales department employees. You are
testing a new Office deployment for a specific user on a Surface Pro 2. You are unable to activate
Office on the Surface Pro 2. An error message states that the install limit has been reached.
You need to activate Office 365 ProPlus on the Surface Pro 2 for the user.
What should you do?
A.
Sign in to the Office 365 portal as the user and deactivate unused Office 365 ProPlus licenses.
B.
Sign in to the Office 365 admin center as an Office 365 administrator. Remove and then re-add
the user’s Office 365 ProPlus license.
C.
Install a licensed copy of Office Professional Plus 2013 that is covered under a volume licensing
agreement.
D.
Sign in to the Office 365 admin center as an Office 365 administrator and deactivate unused
Office 365 ProPlus licenses.
A is correct, B is also feasible, although arguable more destructive as the list of 5 allowed devices would need to be re-generated and the user would get the issue somewhere else. I mention that both are acceptable as you may be asked a slightly different question.
Here are the effects fo adding/removing the whole pro plus license
https://support.office.com/en-us/article/Unlicensed-Product-and-activation-errors-in-Office-0d23d3c0-c19c-4b2f-9845-5344fedc4380?ui=en-US&rs=en-US&ad=US
Here are the far worse effects of removing their main subscription
https://support.office.com/en-us/article/Assign-or-unassign-licenses-for-Office-365-for-business-997596b5-4173-4627-b915-36abac6786dc
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New computing devices, so its not a change and user must decide which licence deactivate. A should be correct.
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I just took the exam and the question I got asked for 2 answers. I put A and D. I put D because in the Admin section if you select a user and edit them, there is an option to Edit Office Installs. However since I only have a trial account and never did an installation, I don’t know what you can do at the Edit screen. Anyone have some insight?
B just seems like a “nuclear option” just to solve an installation on one device. It seems counter-productive to deactivate possible 4 devices just to install it on one.
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D is the right answer. in new O365 admin center you have the possibility to see all activated devices for user and remove licenses from them directly without removing whole license for user.
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A is the correct answer. The question stated “You manage client computing devices for a company.” Most company do not give client support tech to O365 global admin access.
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I beleive A is correct, and the question is been changed recently asking to choose two options which are A&D
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A is correct, it’s explicitly stated that you are working on the user’s device using his/her account. You could log out from the Office 365 portal and then log in back as an administrator, but why bother?
Also, it isn’t said anywhere that you actually *are* an Office 365 administrator.
Just go with A, you are already using the user’s credentials anyway.
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