Which one of the following is the BEST description of a service request?

A.
A request from a user for information, advice or for a standard change

B.
Anything that the customer wants and is prepared to pay for

C.
Any request or demand that is entered by a user via a self-help web-based interface

D.
Any request for change (RFC) that is low-risk and which can be approved by the change
manager without a change advisory board (CAB) meeting

Explanation:
Service Request (Service Operation) A request from a User for information or advice, or for
a Standard Change or for Access to an IT Service. For example to reset a password, or to
provide standard IT Services for a new User. Service Requests are usually handled by a
Service Desk, and do not require an RFC to be submitted. See also Request Fulfillment.